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Issuing refunds

Learn how to refund your customers

Updated over a year ago

Need to issue a partial or full refunds to customers? Here's how you can do it for Automatically-paid orders (Credit Cards/ Automated PayNow).

Note: Credit Card and Automated PayNow payments can be refunded so long as you have enough balance in your pending payouts. Otherwise, you will receive an error message: "Your balance is too low to issue this refund."

Here's how to refund Automated Payments:

Step 1: Find the order to be refunded on your Orders page.

Step 2: Click Update Status and select Refund payment

Step 3: Input the desired refund amount. You may issue full or partial refund.

Once you issue a refund, the order status will be updated to "Refunded"

Note: You may issue multiple partial refunds on a single purchase order until the full refund value.

If your refund request fails, you may request to issue another refund.

Viewing refund history

You may view the refund history when the order has been approved for a refund.

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