An overview of all order statuses available in the seller dashboard, helping sellers understand and utilize them efficiently.
π Some order statuses differ between automated and manual payments, with some exclusive to manual payments. See more on Payment Methods!
Status | Automated Payment | Manual Payment |
| This status applies to newly-placed orders that failed initial payment during checkout and are pending payment. | For manual payment methods like PayNow or bank transfer, customers select "Pay Later" and their orders remain pending payment. |
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- | When a buyer successfully completes a manual payment, and seller waits to manually confirm that the payment has been received in the seller's bank account. |
| When customers complete their payment, orders are automatically updated to "Paid". | Seller need to set order to "Paid" once they've confirm payment from customers. |
| This status indicates that order has been paid for and is currently being prepared for delivery. | This status indicates that order has been paid for and is currently being prepared for delivery. |
| Order has been shipped. | Order has been shipped. |
Seller has submitted a full or partial refund request. | Seller has submitted a full or partial refund request. | |
| Orders are automatically cancelled if the customer didn't pay within a 15-minute timeframe after checkout. | Orders are automatically cancelled if the customer didn't pay within a 15-minute timeframe after checkout. |