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Order Status

Discover the stages your orders go through from placement to fulfillment.

Updated over 10 months ago

An overview of all order statuses available in the seller dashboard, helping sellers understand and utilize them efficiently.

πŸ”­ Some order statuses differ between automated and manual payments, with some exclusive to manual payments. See more on Payment Methods!

Status

Automated Payment

Manual Payment

This status applies to newly-placed orders that failed initial payment during checkout and are pending payment.

For manual payment methods like PayNow or bank transfer, customers select "Pay Later" and their orders remain pending payment.

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When a buyer successfully completes a manual payment, and seller waits to manually confirm that the payment has been received in the seller's bank account.

When customers complete their payment, orders are automatically updated to "Paid".

Seller need to set order to "Paid" once they've confirm payment from customers.

This status indicates that order has been paid for and is currently being prepared for delivery.

This status indicates that order has been paid for and is currently being prepared for delivery.

Order has been shipped.

Order has been shipped.

Seller has submitted a full or partial refund request.

Seller has submitted a full or partial refund request.

Orders are automatically cancelled if the customer didn't pay within a 15-minute timeframe after checkout.

Orders are automatically cancelled if the customer didn't pay within a 15-minute timeframe after checkout.

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